To process an order in the YANES SPAIN, SL online store, it is essential to accept the following terms and conditions:

The General Terms and Conditions set out in this document apply to all commercial transactions carried out through the website www.yanesmadrid.com, domain owned by YANES BROS, SL with CIF B84199579 and registered office at Calle Goya, 27 – 28001 Madrid. The products offered on this website will be supplied and invoiced by YANES SPAIN, SL, with CIF B84711738 and registered office at C/ HIERRO,33 28045 MADRID.

The rights relating to industrial and intellectual property (including but not limited to: trademarks, logos, texts, photographs, icons, images, etc., as well as the graphic design, source code and other software elements contained on the Website are the property of YANES BROS, SL and YANES SPAIN, SL (hereinafter "both companies") or, where applicable, the companies representing and manufacturing the products offered. They are therefore subject to intellectual and industrial property rights protected by Spanish and international legislation.

Without the prior written authorization of both companies or, where applicable, of the representative or manufacturer of the product holding the rights, it is not permitted to use, reproduce, transmit, manipulate, as well as any use that exceeds a normal and necessary use for visiting the page and using the services offered.

Access to the products supplied does not imply on the part of YANES SPAIN, SL any waiver, transfer or assignment, in whole or in part, of the rights derived from intellectual and industrial property, nor does it attribute rights of use, alteration, exploitation, reproduction, distribution or public communication over these contents without the prior and express written authorization of the respective owners of said rights, without prejudice to the right to view and obtain a private security copy of such contents, provided that said right is exercised in accordance with the principles of good faith and provided that the intellectual and industrial property of the owner of such rights remains unaltered, it is used without commercial purposes and exclusively for the personal information of the user.

The responsibility derived from the use of materials protected by intellectual and industrial property rights contained in this page will correspond exclusively to the user.

YANES SPAIN, SL is dedicated to the creation, design, sale and distribution of jewelry.

YANES SPAIN, SL reserves the right to make changes and updates to the products, prices, promotions and other conditions contained on this website.

YANES SPAIN, SL, within its means, ensures that the information offered on the website is truthful and free of typographical errors. In the event of any typographical error occurring, beyond the control of YANES SPAIN, SL, it will be corrected immediately. If a customer decides to make a purchase based on such an error, YANES SPAIN, SL will immediately inform them of said error, and both parties may cancel the purchase without any cost provided that the existence of said error is justified.

Regardless of the possible translations of the section of these general conditions of sale, the official language of the contract will always be the Spanish version.

By contract duration we understand all phases between the initial order request until the actual delivery of the goods requested to YANES SPAIN, SL and the full payment of the agreed price by the customer.

As a consumer, the Customer of our online store has, in addition to the rights described here, all legal rights under Spanish and European legislation regarding the sale of consumer goods. We inform you that these legal rights can never be affected by these general conditions of sale.

Although it is our commitment to optimize the accuracy of any information regarding the characteristics, qualities, images, etc. of our articles published in this online store, our company does not expressly guarantee the total accuracy, reliability or exhaustiveness of said information, which could sometimes be altered by differences in the configurations of the different types of browsers used to access our online store. If the customer considers that the purchased product does not correspond exactly with the article shown in the catalog of our online store, he/she may return it according to the terms and in the manner described here (see section 'Returns and cancellations') without being able to claim anything else in terms of damages or losses.

By visiting our website you can find out about our products by accessing our online store using the 'online store' icon on the home page of our website.

Once you are in our online store, you can find out about our products, their features and prices by accessing the various product categories that appear in the menu. To select the desired product, you must access its information sheet by clicking on it. Once inside the product information sheet, you can find out about the product's features and select the colour and size when necessary, as well as the quantity. The total price of the selected item(s) will then appear and you can add it to your shopping cart using the 'Add to my basket' option, which is located above the item's price.

Once this selection is complete, in the next step of 'Products in your Basket', you can review the status of your cart (selected product, desired units, unit price, taxes to add, subtotal and total purchases) and/or modify its content, as well as "continue shopping".

When you consider the selection process complete, continue to the next Step “Finalize Purchase”, completing the marked mandatory fields.

To complete the order, it will be necessary to complete all the necessary data so that billing and shipping can be carried out.

The customer can then review all of their identification and shipping details, as well as the details of their purchase. For a proper purchasing procedure, the 'Payment Method' field must be completed and it must be confirmed that they know and accept the 'General Terms and Conditions' as well as the company's policy on 'Shipping' and 'Returns'.

Finally, check that all the purchase details and other conditions are correct and complete the purchase by making the payment using the selected method.

Payment is accepted by cash on delivery, payment by credit card or through the PAY PAL platform.

YANES SPAIN, SL undertakes to deliver the goods purchased by the User to the address indicated by the User for this purpose on the order form. In the event of omission or error in the completion of said data, YANES SPAIN, SL shall not be liable for any inconvenience caused and the resulting reshipment costs shall be borne by the User. In no case will deliveries be made to post office boxes and call centres.

Shipments will be made to the Peninsula and the Balearic Islands. Shipments are not made to the Canary Islands. For shipments outside of Spain, please contact customer service.

The order placed by the User will be delivered to the destination within 2 to 7 business days after the purchase has been confirmed through the website.

We are responsible for the items until the customer receives the shipment, except in the case where the customer expressly chooses a shipping method different from that proposed by YANES SPAIN, SL, in which case our responsibility would end at the time of collection of the shipment at our warehouse.

In the event that causes of force majeure do not allow delivery of the order within the established period, YANES SPAIN, SL undertakes to inform the User as soon as possible of the new expected delivery date, YANES SPAIN, SL being, in this case, released from the commitment indicated in the previous section.

If delivery cannot be made because there is no one to receive the shipment at the indicated destination, the company in charge of delivery will provide instructions to the User to arrange a new delivery date.

Upon receipt, the User must check that the order matches the quantity and type of product requested. If there is any discrepancy, the User must follow the instructions in section 8 of these Conditions.

Depending on the delivery method selected by the customer, there will be shipping costs that will always be added to the final purchase price. However, the Customer will always be informed of the associated shipping costs before confirming their order. Acceptance of the 'General Conditions of Sale' by the customer will always imply acceptance of the following shipping costs by the customer: €4.5 for shipments to the Peninsula and €12 to the Balearic Islands, free shipping on orders over €50. Contact us for shipping to other destinations.

Right of Withdrawal

The CUSTOMER may exercise the right to withdraw from the purchased product provided that 14 business days have not elapsed from the place of delivery, since receipt of the product:

Regarding watches, keeping the packaging in which they were shipped.

Regarding jewelry, if it has not been opened, unpacked or unpacked, or the seal on the packaging in which it is shipped has been broken or torn, given the nature of the products purchased.

The withdrawal must be carried out by completing the document that accompanies the delivered product and sending said product in its original packaging, together with the document, to YANES C/ Hierro -33-1ºplanta 28045 Madrid, Spain. The buyer will be responsible for the costs of sending the product to YANES.

Once the product has been received by YANES and its condition has been verified, the price of the purchased product will be refunded.

If you do not have the right to withdraw from the purchased product, said product will be sent to the address you indicate within the national territory, and you will be responsible for the shipping costs.

Products can be returned if they have any damage or flaw, and must be returned in their original packaging. To do so, you must contact Yanes by calling 915392805, indicating the product and the purchase reference number, and you will be told how to proceed with the return of the product. Once the product has been examined by YANES, and if it cannot be repaired, the money paid for the purchase will be refunded.

The refund period is 14 calendar days from the date of notification of withdrawal, although this will not be made until the items have been received and it has been verified that the user has not carried out any manipulation other than that necessary to establish the nature, characteristics and functioning of the items.

The refund will be made through the same payment method that the customer used for the purchase.

CANCELLATION OF PURCHASES

The user may cancel the purchase process as long as it has not been fully processed. In order to ensure that the customer cancels the purchase, it is advisable to immediately contact YANES SPAIN, SL by email at atcliente@yanesmadrid.es or by phone at 915392805.

Pursuant to article 5 of Law 15/1999, of December 13, on the protection of personal data (hereinafter LOPD), customers are informed that the data provided during the purchase will be integrated into a file owned by YANES SPAIN, SL, with address at C/ HIERRO,33 28045 MADRID

This file is duly declared in the General Data Protection Registry and the purpose of data collection is to maintain the commercial and contractual relationship between both parties. The client may exercise the rights of access, rectification, opposition and cancellation in the terms established by the LOPD and Royal Decree 1720/2007, of December 21, which approves the Regulations for the development of the LOPD (hereinafter RDLOPD) by written communication to the address of YANES SPAIN, SL.

By registering as such and purchasing our products, customers will receive promotions and newsletters containing information about new products and services by e-mail. This service is subject to the provisions of article 21.2 of Law 34/2002, on Information Society Services and Electronic Commerce, amended by Law 32/2003, of 3 November, General Telecommunications, which authorises the sending of commercial communications by electronic means when there is a prior contractual relationship and products or services similar to those that were the subject of the contract are advertised. However, all commercial communications sent by YANES SPAIN, SL will be clearly identifiable as such through the reference “advertising” at the beginning of the body of the message and will identify YANES SPAIN, SL as the entity responsible for sending it. Each message will provide a simple and free means for the recipient to unsubscribe from the commercial communications system by e-mail.

Commercial transactions carried out with are subject to Spanish legislation.

Laws applicable to the matter:

Law 3/2014, of March 27, amending the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16.

Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

Law 34/2002, of July 11, on Information Society Services and Electronic Commerce and Law 32/2003, of November 3, General Telecommunications.

Law 7/96, of January 15, on the Regulation of Retail Trade (LO 2/1996, of January 15, Complementary to the Regulation of Retail Trade, Law 47/2002, of December 19, reforming Law 7/1996 and Law 1/2010, of March 1, reforming Law 7/1996).

Law 7/1998 on General Conditions of Contracting.

Any legal provisions that may apply.

In the event of a conflict or disagreement in the interpretation or application of these General Terms and Conditions, the Courts or Tribunals that hear the matter will be those provided for in the applicable regulations on jurisdiction.

In the event that the buyer resides outside of Spain, both parties will be subject to the Courts and Tribunals of MADRID (Spain).

Pursuant to Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides an online dispute resolution platform that can be used in any case of disagreement, conflict, etc. between the consumer and our business. Access to this online dispute resolution platform is available at the following link: http://ec.europa.eu/consumers/odr/

The online dispute resolution platform can only be used by consumers residing in the EU. For more information about the process, please visit the following link: https://webgate.ec.europa.eu/odr/main/?event=main.help.faq